Proudly Made In The USA

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Shipping & Delivery

Orders generally ship within 1-2 business days. Delivery is determined by which shipping method is chosen during checkout.

*When your order has to cross a border, there are brokerage fees that are due at the border. These fees are calculated and collected by the shipping company carrying the package/s. Gorilla Axle has no say in the amount and does not collect any part of this fee.

Ordering

When placing your order, please allow up to 24 hours for processing, depending on the time of day you place your order. From there, the order will get processed and sent to shipping. You will be notified by the email you list on your order at every stage of this process to keep you informed on the status of your order, so please be sure to include a valid email address. We are closed on the weekends so orders placed on Friday after NOON will be processed the following Monday.

Returns

Returns must be sent freight prepaid and insured by the sender. Original shipping and handling charges for returns are non-refundable. For orders outside the United States, any fees associated with customs or duties are non-refundable. Customers must be aware that they will be subject to inbound and outbound freight to handle and/or process their warranty claim. We accept returns on new uninstalled, undamaged items in original packaging (all parts and paperwork must be included) within 14 days from the delivery date to the consumer. It is the sole responsibility of the customer and/or the installer to verify that the parts purchased are the correct parts for your application PRIOR to installation. We assume no liability for costs on inconvenience incurred as a result of the incorrect parts. If the installer/user damages these parts in attempt to install them, we will access an appropriate fee determined by the extent of the incurred damage. We reserve the right to charge up to 20% restocking fee for ANY and ALL returned items, regardless of reason, including but not limited to manufacturing defects.

ABSOLUTELY NO RETURNS ON ANY CUSTOM AXLE, you may exchange for another axle but no refunds.

Refused shipments/Order Cancellations:

Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order, it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment, cancellation or return will be subject to a 25% restocking fee and any freight charges incurred. For orders outside of the United States, any fees associated with customs or duties are non-refundable.